Terms, Conditions, Privacy & Important Information

Please read the following. Last updated 12th May 2020.

Terms and Conditions (Section A)

Please read the following Terms and Conditions (“T&C”) carefully as the provisions contained below govern your access and use of the Website and any purchases made by you through or in connection with the Website.

1. GENERAL

1.1 The Website is owned and operated by the Access Training Academy (ABN 26 637 921 021), a highly reputable Training Academy, having its principal place of business at Shop 14, 1 Enterprise Avenue, Two Rocks Shoping Centre, Two Rocks, Western Australia 6037 (“Provider”).

1.2 This T&C apply to the following categories of users:

(a) any persons viewing or otherwise accessing the Website;

(b) any persons registering as a purchaser, or purchasing through or in connection with the Website; or

(c) any persons supplying in any other way personal information (including name and email address) to the Provider through or in connection with the Website.

All such categories of users collectively referred to as “Users”, “you” or “your”).

1.3 Your access and use of the Website and any purchases made by you through or in connection with the Website are also subject to our Disclaimer, the terms of which are incorporated in this T&C by this reference.

1.4 By becoming a User, you hereby acknowledge and agree to be bound by this T&C and our Disclaimer. This version represents the most current version of this T&C.

2. ELIGIBILITY

2.1 In consideration of your becoming a User, you represent and warrant that:

(a) you are 18 years of age or older;

(b) you have the capacity to form a binding contract;

(c) you are not a person barred from accessing or using the Website under the governing laws of this T&C; and

(d) your access or use of the Website does not violate any applicable law or regulation.

3. DESCRIPTION OF THE WEBSITE

3.1 The Website offers an online presence for the information and enrolment in courses (“Product”), such as for business, beauty, Nails, Lash & Brow, Make-up, Body, other courses, and included kits/resources as supplied by the Provider and by third party suppliers and manufacturers (“Supplier”).

3.2 The Website provides information and content (hereinafter collectively referred to as “Content”), which may include the price of the Product, description of the Product, general tips and information on courses as well as various other information published on the Website and/or communicated to Users from time to time by the Provider.

3.3 Unless explicitly stated otherwise, any new Product, Content, services, features or applications offered or made available from time to time by the Provider through or in connection with the Website shall be subject to this T&C.

4. PURCHASE OF PRODUCTS

4.1 Typically, you may only purchase a Product through the online shop on the Website. However, manual enrolment can be requested.

4.2 All descriptions, prices and images of a Product displayed on the Website and any other information and materials communicated to Users from time to time, are considered the Provider’s ‘invitation to treat’.

4.3 All orders placed by you (“Order”) represent an offer to purchase the Product. Neither the Provider nor the Supplier is bound by any Order, and the purchase of a Product pursuant to an Order is subject to availability. The Provider and/or Supplier reserves the right to accept or reject an Order in whole or in part, vary such Order, including the price relating to any Product included in an Order, and/or suspend or discontinue the supply any Product in respect of any Order.

4.4 An “Order Confirmation” shall be deemed to have occurred when the Provider sends an Order Confirmation email to you accepting in writing the Order or part or modified Order.

5. PRICES AND PAYMENT

5.1 The price of each Product (“Purchase Price”) is stated in Australian dollars and shall be inclusive of Goods and Services Tax (“GST”) at the appropriate rate, where applicable.

5.2 If you purchase a Product outside of Australia, you are responsible for any other taxes, liabilities or duties incurred for, or in connection with, the purchase of such Product.

5.3 Full payment of the Purchase Price, the delivery charge and any other applicable amounts payable by you pursuant to this T&C (collectively, “Invoiced Amount”) must be made through the Website by you at the time of placing the Order. If payment through the Website is not available, then payment must be made through manual arrangement made with an authorised Provider representative.

5.4 The Invoiced Amount is payable by way of credit card, PayPal or any other methods as may be specified by the Provider from time to time. You hereby authorise us to deduct the Invoiced Amount from your credit card or PayPal account accordingly.

5.5 Without limiting any other rights the Provider may have under this T&C or by force of law or equity, if you fail make full payment of Invoiced Amount by the due date, the Provider may:

(a) charge interest at the rate of 10% per annum calculated daily on all overdue monies (excluding interest under this clause) until the same is paid in full;

(b) charge an administrative fee for any administrative costs incurred in respect of your failure to make full payment hereof;

(c) cancel or suspend or vary any unfulfilled Order;

(d) cancel any rebate, discount or allowance due or payable by the Provider as at the date of the event;

(e) pursuant to clause 7, enter at any time your premises or any other premises to inspect and reclaim possession of the Product without liability for the tort of trespass, negligence or payment of any compensation to you whatsoever;

(f) lodge a caveat or other similar instrument over any property of yours; or

(g) institute any recovery process as the Provider in its discretion thinks fit at your cost and expense.

5.6 You shall not be entitled to set off or deduct any amounts due and owing by you to the Provider under this T&C, whether or not an existing dispute or claim has been made by you against the Provider or for any reason whatsoever.

6. DELIVERY AND RISK

6.1 For the purposes of this T&C, “Delivery” shall be deemed to have occurred if any one of the following applies:

(a) immediately when the Product is placed in your letterbox or on any suitable surface or on the ground at the premises of the address specified as the delivery address on the Order (“Delivery Address”); or

(b) immediately when the Product is handed to you or your representative (being the “Delivery Recipient”) at the said premises of the Delivery Address; or

(c) if applicable by reason of clause 6.5, immediately when the Delivery Recipient collects the Product from the premises of Australia Post or any other Delivery service provider engaged by the Provider by signing on the relevant page of the delivery docket and/or on any other documents required as proof of the said collection.

6.2 You agree that the Provider is entitled to impose a delivery charge for delivery of the Product to the premises at the Delivery Address. All delivery charges shall be included as part of the Invoiced Amount. Amounts specified by the Provider as delivery charges on the Website, an Order, orally or in any other written communications made to you are estimates only and may be subject to change.

6.3 All Deliveries shall be made to the Delivery Address only and shall not be made to any other addresses unless the Provider consents otherwise prior to the date of despatch of the Product. The Provider has the sole and exclusive discretion to decide whether such other addresses may be used for Delivery and whether any additional delivery charges should be imposed in respect of the change. Any additional charges imposed must be paid by you prior to the Delivery of the Product.

6.4 You must ensure, and you are responsible for, the provision of a suitable and secure place within the premises at the Delivery Address for Delivery of the Product. Neither the Provider nor the Supplier nor any delivery service provider shall be liable in any way for any damage to the Product or to any part thereof arising from or as a result of your failure to do the aforesaid.

6.5 For the purposes of clause 6.1(c), if the Delivery service provider is unsuccessful in making delivery of the Product on its first attempt upon arriving at the Delivery Address, you must comply with any instructions left by the Delivery service provider for the Delivery of the Product, including any requirements to collect the Product from the Delivery service provider’s premises. The Provider shall not be liable for any loss or damage arising from, or in connection with, your failure to comply with the aforesaid instructions or from its failure to accept Delivery of the Product at the Delivery Address.

6.6 Time shall not be of the essence in respect of Delivery and Delivery may not be refused by you, whether such Delivery was made in whole or in part.

6.7 Any dates for Delivery specified by the Provider on the Website, an Order, orally or in any other written communications made to you are estimates only and are subject to change. Neither the Provider nor the applicable Supplier shall be liable for any loss or damage arising from, or incurred in respect of, any Deliveries made after such estimated dates.

6.8 Risk of loss and damage to the Product shall pass to you on Delivery.

7. RETENTION OF TITLE

7.1 Title in the Product shall pass to you only on your discharging in full your indebtedness to the Provider.

7.2 At any time prior the passing of the title in the Product to you, you grant to the Provider, its personnel, agents and authorised representatives, leave and licence to enter at any time, on and into the Premises to inspect, search for or remove any Product.

7.3 You acknowledge and agree that if any Product is sold by you prior to title being passed to you, such sale shall be made by you as bailee for and on behalf of the Provider, and you shall hold the proceeds of sale on trust for the Provider, in an account in the name of the Provider, until you discharge in full your indebtedness to the Provider.

8. CANCELLATION, REFUND AND RETURN POLICY

8.1 The following provisions of this clause are based on the rights and entitlement conferred on you under applicable consumer protection and trade practices legislation. In the event that any provisions herein contradict such applicable legislation, the latter shall prevail.

8.2 Cancellation or Variation by the Provider:

(a) The Provider shall at all times be entitled to cancel or vary any Order subsequent to the Order Confirmation email if the Provider is no longer able to fulfil the Order on the terms specified in the Order Confirmation email or if any force majeure event occurs to the Provider, including without limitation, fire, flood, earthquake, explosion, war, insurrection, sabotage, industrial disputes, transportation, embargo, changes in laws, delays or disruptions by government or government agencies and any other circumstances beyond the control of the Provider.

(b) The Provider shall endeavour to offer viable alternatives to you on the occurrence of such cancellation or variation. You will receive a refund of all monies paid for the Product by you if an alternative is not offered by the Provider or is not accepted by you.

8.3 Purchaser Initiated Returns (Change of Mind):

(a) A purchaser initiated return applies for any reason other than by reason of clause 8.4.

(b) You shall not be entitled to cancel or vary an Order unless:

(i) the Provider gives its written consent for such cancellation or variation;

(ii) your notice of intention to return the Product as required under clause 8.5(a) is given to the Provider within 7 days from the date of Delivery;

(iii) you bear the transport or delivery cost of returning the Product to the Provider; and

(iv) you comply with all other return conditions set out in clause 8.5.

(c) If a cancellation or variation is accepted by the Provider, you acknowledge that administrative charges, including any restocking fees and reasonable costs incurred by the Provider with respect to such cancellation or variation, may be imposed by the Provider in addition to any excess amounts payable by you in respect of a variation.

8.4 Returns due to Damaged/Faulty/Incorrect Products: You are entitled to reject and/or return the Product after Delivery if:

(a) the Product is defective, unmerchantable or is otherwise not in accordance with the Order Confirmation email; and

(b) your notice of intention to return the Product as required under clause 8.5(a) is given to the Provider within 30 days from the date of Delivery and

(c) you comply with all other return conditions set out in clause 8.5.

8.5 Return Conditions: All of the following must be complied with:

(a) You must give the Provider:

(i) notice of your intention to return the Product;

(ii) your Order Confirmation number; and

(iii) details of your claim,

by way of an email to [insert email address] or by phone to [insert phone number];

(b) The Provider has authorised or consented to the return in writing to you;

(c) The Product is returned to the Provider within 14 days from the date you give the Provider notice of your intention to return the Product as required under clause 8.5(a);

(d) The Product is returned through any delivery method by which delivery may be tracked by you and, at the request of the Provider, the following is given to the Provider in writing:

(i) the tracking number;

(ii) the receipt for the delivery fee incurred to return the Product (only for returns due to damage/faulty/incorrect Products); and

(iii) details of the delivery service provider;

(e) The Product is returned “as-new” and in a saleable condition, and with the original proof of purchase receipt; and

(f) The Product is returned on the basis that risk in the Product shall remain with you until the Provider receives the Product.

8.6 Replacements and Refunds:

(a) Generally, the processing time for replacements is 7 days from the date the Product is received by the Provider from you.

(b) The processing time for refunds is usually 30 days from the date the Product is received by the Provider from you.

(c) Refunds will only be made against the original credit card or PayPal account used to place an Order for the purchase of the Product. Any credit may not appear on your credit card or PayPal statement until a future billing cycle, depending upon your card issuer’s or PayPal’s policies and procedures.

8.7 Exclusion: The Provider shall not be required to accept any Product for return or to replace any Product or to refund the Purchase Price or any part of the Purchase Price and any associated handling fee or delivery charge (if applicable) to you where in the opinion of the Provider you or any other persons handling, using or dealing with the Product subsequent to Delivery has caused the Product to become damaged, defective or unmerchantable or has failed to take steps to prevent the Product from becoming damaged, defective or unmerchantable.

9. PROPRIETARY RIGHTS

9.1 The Content of the Website is the property of the Provider and you are required to abide by all copyright notices contained on the Website.

9.2 The Website domain name, the Provider’s name, logo, other names and logos of the Provider as may be created, produced or used from time to time (“Marks”) are trademarks or registered trademarks of the Provider and its affiliated companies.

9.3 You agree and acknowledge that you will not receive any right, title or interest whatsoever in respect of the Marks under this T&C.

10. INDEMNITY

10.1 You agree to fully indemnify, defend and hold the Provider, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any and all claims or demands, liabilities, damages, losses, costs and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your:

(a) access and use of the Website;

(b) connection to the Website;

(c) violation of this T&C;

(d) violation of the Disclaimer; or

(e) violation of any rights of another.

11. MODIFICATIONS TO THIS T&C

11.1 The Provider reserves the further right to make any amendments to this T&C at any time in its sole and absolute discretion, with or without notice to you. The most current version of this T&C as posted on this page shall supersede all previous versions.

11.2 It is your responsibility to check regularly to determine whether a new version of this T&C has been uploaded. If you do not agree to any revisions pursuant to the upload of a new version of this T&C, then you must immediately stop using the Website. Your continued use of the Website and purchase of a Product after such modifications or amendments shall constitute an acceptance of your agreement to be bound by this T&C, as amended.

12. SUSPENSION AND TERMINATION

12.1 The Provider may, under certain circumstances and without prior notice, suspend or immediately terminate your access to the Website and remove any information or contact details thereof.

12.2 Cause for such suspension or termination shall include, but not be limited to:

(a) breaches or violations of this T&C;

(b) breaches or violations of the Disclaimer;

(c) breaches or violations of any rights of another;

(d) requests by law enforcement or other government agencies;

(e) discontinuance of the Website (or any part thereof); and

(f) unexpected technical or security issues or problems.

12.3 All such suspensions or terminations shall be made at the Provider’s sole discretion and that the Provider shall not be liable to you or any third party for any such suspension or termination.

13. NOTICES

13.1 Any notices or communications required to be made by the Provider to you shall be directed to the email address given by you.

13.2 Any notices or communications required to be made by you to the Provider shall be directed to the postal or email address displayed on the contact page of the Website, as amended from time to time.

14. PRIVACY POLICY

The use and dissemination of any personal information collected from you is subject to our Privacy Policy.

15. ASSIGNMENT AND SUBCONTRACTING

15.1 The Provider may assign or subcontract its rights and obligations contained in any part of this T&C to any associated entities, related parties or any third parties at any time without your prior written consent.

16. GOVERNING LAW AND JURISDICTION

16.1 This T&C and any obligations arising out of or in relation to this T&C shall be governed by and construed in accordance with the laws of the state of Western Australia.

16.2 The courts of that state are to have exclusive jurisdiction to settle any dispute (including claims for set-off and counterclaims and disputes relating to any non-contractual obligations) which may arise out of or in connection with this T&C and for such purposes irrevocably submit to the jurisdiction of the aforesaid courts

17. ENTIRE AGREEMENT

17.1 This T&C, the Disclaimer and Privacy Policy constitute the entire agreement between you and the Provider and govern your access and use of, or purchase through or in connection with, the Website, superseding any prior agreements between you and the Provider.

18. WAIVER AND SEVERABILITY OF TERMS

18.1 The failure of the Provider to exercise or enforce any right or provision of this T&C shall not constitute a waiver of such right or provision.

18.2 If any provision of this T&C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this T&C remain in full force and effect.

Enrolment Terms and Conditions (Section B)

These Terms and Conditions form the agreement between Access Training Academy and the student. It is the Students responsibility to fully read, understand and agree to all Enrolment Terms & Conditions, Privacy Statement and Fees & Charges prior to enrolling. Ticking all boxes on your enrolment form prior to submitting it confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

1. GENERAL

1.1 All ATA courses have specific maximum completion times (Please refer to our website for individual course durations and/or for details of time allocated to complete your course and to graduate). This time period includes any workplace training and assessments/work-placement, exams online or any other assessment items. All students will be issued with completion dates for their course or modules to ensure they meet the time frame above. ATA reserves the right to change course materials, change/modify assessment items or to cancel courses if necessary.

1.2 In the event of a course or module being cancelled every effort will be made to avoid inconvenience by transitioning students to other courses or modules. Upon enrolment students are confirming they have read the course information, course brochure, terms and conditions, therefore the student is aware of the requirements and structure of the course. Ticking all 3 boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

2. DELIVERY

2.1 ATA provides flexible delivery with all its structured online educational courses. Students will be expected to complete their course requirements via an integrated system of online and hard copy assessments (depending on the course), workplace training (depending on the course). Students will be responsible for having access to the Internet for some or all of their course work. All courses have specific formal and informal assessments and workplace assessments (depending on the course). Students are responsible for meeting all of these requirements.

3. COURSE MATERIALS

3.1 Depending on the Course, course materials are provided as either hard- or soft copy i.e. students are issued log in and password details to access courses (Some instances course will require a combination of both) If students are provided with a soft copy of course material and prefer a hard copy, Students will be able to purchase hard copy materials while their course is current i.e. their course has not exceeded the allocated duration. Purchasing of hard copy materials is not available if a course has expired or has been completed. Hard copy textbooks are non-refundable.

4. CANCELLATION POLICY

4.1 Students wanting to cancel their course are required to fill out and submit the below Cancellation Request Form and email to enquiries@accesstrainingacademy.com.au within 5 business days from their Enrolment Date. It is recommended that you contact Access Training Academy within 24 hours of submitting your Cancellation Request Form to confirm that your request has been received.

4.2 Requests for cancellations will not be accepted after 5 business days from your Enrolment Date and Students will be obligated to pay the course fees to Access Training Academy in full.

5. REFUND POLICY

5.1 Your completed enrolment form acts as confirmation that you accept and commit to paying the fees, as they are stated on your student enrolment form and / or via a payment plan agreement. For any forms submitted electronically, in lieu of your signature, you will need to read and agree to the terms and conditions, Privacy Statement and Fees & Charges online to submit your form, by doing so you accept the terms and conditions fully. Ticking all boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

5.2 Distance, Online students are considered to have commenced their course from the date that they submit their enrolment form. It is the Students responsibility to ensure that they have a complete understanding of all course requirements prior to enrolling. Ticking all boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

5.3 ATA reserves the right to withdraw any Student from a course as a result of inappropriate behaviour and / or offensive language towards staff and trainers. In the event this occurs, Students are obligated to pay out any outstanding fees owing and are not eligible for a refund of any kind.

5.4 If a Student has paid in full and submitted the Access Training Academy Request Form within 5 business days from their Enrolment Date, a refund of up to 50% of the course less the $200.00 cancellation fee will be issued within 7 – 10 working days.

5.5 If a Student has enrolled with a payment plan and submitted the Access Training Academy Cancellation Request Form within 5 business days from their Enrolment Date, the deposit is non-refundable and a $200.00 cancellation fee is required.

6. TRANSFERS AND DEFERMENTS

6.1 Students are not permitted to defer, however, they are permitted to transfer from one course to another.
Students who have paid their course in full can transfer to a course of equal or lesser value a $150.00 transfer fee applies. No refunds will be issued for any difference in the course price.

6.2 Students who have paid their course in full can transfer to a course of higher value and are obligated to pay the $150.00 transfer fee, plus the difference in course price.

6.3 Students who have enrolled with a payment plan can transfer to a course of equal or lesser value and a $150.00 transfer fee applies. Students must continue to pay their original payment plan (i.e. your existing payment plan course total will not change in price).

6.4 Students who have enrolled with a payment plan can transfer to a course of higher value and are obligated to pay the $150.00 transfer fee, plus the difference in price, which will be added onto their existing payment plan total.

6.5 A course cannot be transferred from one student to a different individual to complete. It is the Students responsibility to ensure that they are completely knowledgeable with all course requirements prior to enrolling. Ticking all boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

7. EXTENTIONS

7.1 Students can obtain a 1-month extension at no charge for their course and the 1-month extension is valid to commence from the original course expiry date. Additional months can be purchased at $50.00 per month, maximum 3-months applicable. The additional 3-months are consecutive and commence at the conclusion of the free 1-month extension.

7.2 Any additional time after the combined total 4-month extension is considered a re-enrolment. Please contact Access Training Academy for Re-enrolment fees.

8. ASSESSMENT ITEMS

8.1 Any assessment item that is handed in after the due date without approved extension in writing from the ATA trainer/management will be charged a late fee of $50-00. Any assessment that needs to be re-submitted will incur a $20.00 resubmission fee per assessment.

8.2 For courses that require a student to complete a hard copy assessment and is not able to hand it in, in person by the due date will be required to send it electronically or provide proof of registered postage. Send the proof by the due date to enquiries@acesstrainingacademy.com.au

9. THIRD PARTY LINKS

9.1 Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

9.2 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

10. APPEALS PROCEDURE

10.1 You may request a Not Yet Competent (NYC) assessment result to be reviewed for up to 21 days from when the result is issued. Requests for a review of an assessment item must be made in writing to the ATA Assessment Officer: enquiries@acesstrainingacademy.com.au

11. GRIEVANCE AND STUDENT COMPLAINT POLICY

11.1 If a student has a minor grievance or complaint, they can email the ATA Education Officer: enquiries@acesstrainingacademy.com.au All grievances will be treated with confidentiality and will not be detrimental to the student initiating the complaint.

12. RESTRICTED USE AND COPYRIGHT

12.1 Unless Access Training Academy agrees otherwise in writing, students are provided with access to this website only for personal use. Students are authorised to print a copy of any information contained on this website for personal use, unless such printing is expressly prohibited. Without limiting the foregoing, students may not without written permission from Access Training Academy on-sell information obtained from this website.

12.2 All visual content, including graphics, photography and stock images, are subject to copyright laws. They may not be used for commercial purposes without express permission granted by Access Training Academy, the website developer (SAU Digital Australia) and/or the rights owner of the copyrighted content (where applicable).

13. LINKED WEBSITES

13.1 The Access Training Academy website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current or be maintained. Access Training Academy is not responsible for the content or privacy practices associated with linked websites. Access Training Academy links with linked websites should not be interpreted as an endorsement, approval or recommendation by Access Training Academy of the owners or operators of those linked websites, or of any products, information, graphics, materials or services referred to or contained on those linked websites, unless stipulated otherwise by Access Training Academy.

14. PROPRIETARY RIGHTS

See ‘Part A – Terms and Conditions’, Section 9.

15. INDEMNITY

See ‘Part A – Terms and Conditions’, Section 10.

16. MODIFICATION TO THIS T&C

16.1 The Provider reserves the further right to make any amendments to this T&C at any time in its sole and absolute discretion, with or without notice to you. The most current version of this T&C as posted on this page shall supersede all previous versions.

16.2 It is your responsibility to check regularly to determine whether a new version of this T&C has been uploaded. If you do not agree to any revisions pursuant to the upload of a new version of this T&C, then you must immediately stop using the Website. Your continued use of the Website and purchase of a Product after such modifications or amendments shall constitute an acceptance of your agreement to be bound by this T&C, as amended.

17. SUSPENSION AND TERMINATION

See ‘Part A – Terms and Conditions’, Section 12.

18. NOTICES

See ‘Part A – Terms and Conditions’, Section 13.

Privacy Policy (Section C)

Access Training Academy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

1. What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.accesstrainingacademy.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

2. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

3. Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

4. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

5. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

6. Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Access Training Academy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

7. Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

8. Policy Updates

This Policy may change from time to time and is available on our website.

9. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Access Training Academy
PO Box 49, Mt Lawley, WA, 6929
enquiries@accesstrainingacademy.com.au